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  2. What to do when a debt collector calls. If a debt collector calls you, ask for and write down the following information: the agent's name; the company they work for; the name of the company they are collecting money for; the debt collector’s telephone number; Ask for details on the debt, such as: the amount you owe; who you owe it to; when ...

  3. a mandatory statement advising you to contact the collection agency if you have questions, to request information about the current amount of debt owed, or the amount owed when it was first due and payable, and if applicable, a breakdown of the difference between those amounts.

  4. call you on your cell phone about the debt, unless you gave them that number to reach you. You can ask that they contact you only in writing or contact only your legal advisor. You must send them a written request by registered mail.

  5. Aug 17, 2021 · A collection agency called about a debt I don’t owe. What can I do? Try these tools: Use this letter-writing tool to complain about a product or service. Next Steps. 1. Make sure you’re dealing with a real collection agency 2. Talk to the collection agency or your creditor 3. Write a letter to dispute the debt 4.

  6. In Canada, debt collection agencies are required first to notify you in writing (usually by mail), before attempting to reach you by phone. Have you received a letter? Also, a credible collection agency will identify itself and also identify what company’s account they are collecting.

  7. Jul 22, 2024 · If you receive a debt collection notice, contact your creditor right away. See if you can offer to pay some or all of the debt to try and stop it from going to collections. You can also ask your creditor if they will work with you to find an alternative debt repayment arrangement.

  8. Jun 12, 2023 · While debt collectors or debt collection agencies can be keen to reclaim the money they are owed, there are Canadian debt collection laws around what can and cannot be done to contact debtors. By contacting you too much, it could be considered as collection harassment.

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