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- In addition to the minimum compensation described in this guide, a passenger who is delayed while travelling internationally may also be entitled to make a claim under the Montreal or Warsaw Conventions for any damages — such as expenses — that happened because of the delay. Passengers must make these claims with the airline in writing.
otc.gc.ca/eng/compensation-flight-delays-and-cancellations
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When a flight is delayed or cancelled (including before the day of travel), an airline has minimum obligations to passengers that could include certain kinds of assistance (standards of treatment), rebooking or refunds, and up to $1,000 in compensation for inconvenience.
Compensation for delays while travelling internationally. In addition to the minimum compensation described in this guide, a passenger who is delayed while travelling internationally may also be entitled to make a claim under the Montreal or Warsaw Conventions for any damages — such as expenses — that happened because of the delay.
Compensation for delays while travelling internationally If you are travelling on an international itinerary, you may also be entitled to make a claim under the Montreal or Warsaw Conventions for any damages — such as expenses — that happened because of the delay.
- Your Rights
- Communication
- Assistance
- Rebooking and Refunds
When an airline delays or cancels a flight, what you are entitled to depends on the level of control that the airline has over the reason for the delay or cancellation. The situation can either be: 1. within the airline's control 2. within the airline's control but required for safety 3. or outside the airline's control
In all situations, the airline has to give you information about: 1. why your flight was delayed/cancelled 2. what assistance they have to give you, if any 3. the compensation you may be entitled to for your inconvenience, and 4. what recourse is available to you, including your options with the Canadian Transportation Agency (CTA) Any new informat...
The airline must provide assistance, if: 1. the delay or cancellation is within the airline's control, or within the airline's control but required for safety 2. you have been informed of the delay or cancellation less than 12 hours before the departure time on your original ticket, and 3. you have waited at the airport for 2 hours or more after th...
The airline must always ensure that you complete your itinerary as soon as possible. In all situations, the airline has to rebook you on another flight if your original flight is delayed for 3 hours or more or is cancelled. The details of the new flight depend on the reason for the delay or cancellation and the size of the airline. In certain situa...
If a passenger is denied boarding, the airline operating the affected flight is responsible for meeting obligations to that passenger. Specifically, this guide explains: the concept of "denied boarding" and how it is different from "refusal to transport";
Dec 20, 2023 · Although there is no consistent policy across the board for delay compensation, there are a number of ways you may be able to get financial compensation if your flight is significantly delayed. In Europe, for delays of more than three hours, you may be eligible for compensation under EU261.
Apr 20, 2022 · If a flight is delayed or cancelled and the reason is within the airline's control and not safety-related, travellers are entitled to "a specific standard of treatment,...
