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If you have not located the package after following the steps above, you can: If your order is shipped and sold by a third-party seller, contact the seller directly for assistance. Go to Contact a Third-Party Seller. If your order was shipped by Amazon, contact Customer Service within 30 days of expected delivery.
- Amazon Delayed Deliveries
What to do after 48 hours have passed since your estimated...
- Amazon Delayed Deliveries
If you received your shipping package and an entire item shipped by Amazon is missing, do the following: Go to Your Orders and check if the missing item is in another shipment. Select Track Package to find the delivery date for the shipment. If there is no tracking information for the missing item, Customer Service will assist you.
May 22, 2020 · You didn’t receive your package over three days after the maximum estimated delivery date. Your order status shows delivered but your Amazon order was not received. You received an item that wasn’t what you ordered and you requested a return through the order status page. You returned the item but the seller didn’t send you a refund.
If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Look for a notice of attempted delivery. Look around the delivery location for your package. See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
Dec 21, 2023 · What to do if your Amazon package never arrived. First, you open the Amazon site or app and ensure you're logged in before typing ‘contact Amazon customer services’ in the main search bar. At the top of the page, click on the link to 'Amazon customer service.'. You’ll then be directed to the below page (you might need to scroll past a ...
Sep 27, 2024 · Order History Reports: Download detailed reports of your orders from your account settings to review shipment statuses and identify any anomalies. Contacting Amazon Customer Support: Best Practices If self-service options do not resolve the issue, contacting Amazon’s customer support is the next step.
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What to do after 48 hours have passed since your estimated delivery date. For orders shipped by Amazon, contact Customer Service within 30 days of the estimated delivery date. Contact the seller if your order was shipped and sold by a third-party seller. Was this information helpful?
