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    • Purchase a replacement card

      • PRESTO account customers who have lost their PRESTO card or had it damaged can purchase a replacement card and have their balance, passes, fare type and settings transferred over to the new card.
      www.railfans.ca/news/what-you-need-to-know-about-presto-before-jumping-on-transit-again
  1. If your PRESTO card wasn’t registered to an account when it was lost, stolen or damaged, you cant cancel your card or transfer your balance. This includes PRESTO in Mobile Wallet cards. Create a PRESTO account and add your card to it to protect your balance.

    • Contact Us

      Have a question or need some help with PRESTO? Get in touch...

    • FAQs Overview

      Welcome to our Frequently Asked Questions page! Here, you'll...

  2. I took the bus+subway in the morning to work and at the end of the day, my card simply wasn't working. I checked my balance, fine. I tested it at different turn styles and card machines.

  3. Welcome to our Frequently Asked Questions page! Here, you'll find answers to some of the most common questions about our PRESTO products and services.

  4. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  5. Has your card stopped working? Please bring it to one of our customer service outlets where they will be able to test the card and replace it if needed. https://www.prestocard.ca/en-US/Pages/ContentPages/CSO.aspx

  6. When you get a chance, the next time you're at a station, try checking your card at one of the ticket vending machines. If the machines can't detect your card, then you should buy a new one. You can transfer over the funds from the old card to the new one online.

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  8. Go to a Toronto Public Library and you can get a card for free. Just ask at the front desk. Do not register the card first. You report the card damaged and then transfer the amount on the old one to the new one.

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