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- We're very sorry to hear about the issues you're facing with your email service. Due to recent changes in our security policies, it is now a requirement to use a 3rd-party email address (such as Yahoo, Gmail, Hotmail, etc.) to be associated with your My Virgin Media account, this will then allow you to update your passwords as expected.
Nov 9, 2023 · The 5 virginmedia accounts have exclamation marks against them and are displaying 'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.'.
If you are experiencing Virgin Media Mail sign in problems it could be because you have changed your preferred Virgin Media username to something other than your Virgin Media Mail email address. You should sign in using your new username email.
Feb 19, 2024 · When I log into my Virgin media account "https://mail.virginmedia.com/" and click on "Accounts" it shows both my email accounts, but the secondary email states "The entered credential or authentication information does not work or are no longer accepted by provider."
Virgin Media account help and support. Device Authentication. Marketing preferences. My Virgin Media. Change your details. Legal stuff. End of contract. Virgin Media Mail.
If you don’t recognise a device, remove it from your list immediately and check our advice on security for what to do next. Find out how you can register for and set up device authentication – the quick and easy way to log into your My Virgin Media account without your password.
People also ask
What happens if I don't sign in to my Virgin Media email account?
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Why do I need to change my Virgin Media email address?
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Where can I get help with my Virgin Media account?
If you’re unsure if the email is genuine, don’t click the link in the email, and instead sign in to your My Virgin Media account yourself by typing in my.virginmedia.com into your web browser’s address bar. Once you’ve signed in, you’ll be asked to change and then verify your updated email address.
