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  1. An easy way to remember ‘7726' is that they are the numbers on your telephone keypad that spell out the word ‘SPAM'. Visit Ofcom for more information. These are some typical examples of scams that look like they’re sent by Royal Mail, but are in fact fraud or phishing scams.

    • What Is Scam Mail?
    • What to Do If You Think You’Ve Received Scam Mail
    • Other Ways to Report Mail Fraud
    • Our Commitment to You
    • How You Can Help Avoid Scam Mail

    Scam mail can take the form of fake lotteries and prize draws, get-rich-quick schemes, bogus health cures, investment scams and pyramid schemes. Sometimes these can be sent to you if a scammer has got hold of your contact details fraudulently. It’s worth noting there’s a difference between scam mail and legitimate mail sent by companies to promote ...

    If you think you or a family member is receiving scam mail, please complete our dedicated form here. Alternative ways to get in touch

    You can contact Citizens Advice consumer service by: 1. calling 03454 04 05 06 2. writing to Citizens Advice consumer service, 2nd Floor, Fairfax House, Merrion Street, Leeds, LS2 8JU 3. or completing their online form Action Fraud is an organisation run by the National Fraud Authority. This is a government agency, which provides information about ...

    You need to feel confident that your mail and personal information is safe with us. We take this responsibility very seriously. We’re determined to do all we can to help prevent scam mail entering the system. We’re bound by the Universal Service Obligation and required by law to deliver all mail entrusted to us. However, with the help of our custom...

    If you're moving home, Action Fraud recommends using a Redirectionto reduce the risk of identity fraud. They recommend redirecting mail from your old address to your new address for at least a year. If you hold power of attorney for somebody, you can apply for a Redirection on their behalf. You can do this if you believe they’re a victim, or are vu...

  2. Scams are on the rise. We’re working with cyber security experts to reduce the risk to you. It is important you stay safe online to avoid being scammed, we’ve pulled together some helpful tips on how to determine if an email, text message or phone call is from Royal Mail, and how to report it if not.

  3. Mar 6, 2024 · Scam messages impersonating postal services are always a popular phishing method amongst fraudsters and Google searches for emails sent from ‘royalmail@royal-mail-infos.com’ have recently spiked. These emails tell you that there’s been an ‘unsuccessful delivery attempt’ of your parcel and that you need to pay a small fee for it to be redelivered.

  4. Dec 12, 2023 · Uses real Royal Mail branding: The scam messages closely mimic the look of legitimate Royal Mail messages. This tricks many recipients. Makes urgent claims: The texts and emails often say immediate action is required or a penalty will be assessed. This pressures victims to click without thinking.

  5. Mar 30, 2021 · Royal Mail shares urgent scam warning for customers - full list of fake texts and emails ROYAL MAIL scams have been circulating in the UK and can be received by text, email or on social media.

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  7. May 14, 2021 · The Royal Mail encourages people who have spotted a scam text or email to send the details to [email protected] or to forward scam texts to 7726 to report directly to Ofcom. (Pic: Shutterstock ...

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