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The Wireless Code, simplified. The Canadian Radio-television and Telecommunications Commission (CRTC) has created this Wireless Code (the Code) so that consumers of retail mobile wireless voice and data services (wireless services) will be better informed of their rights and obligations contained in their contracts with wireless service providers (service providers).
Every Canadian with a mobile plan is protected by the Wireless Code. It explains your consumer rights and the rules your provider must follow. Among other things, the Code makes it easier for you to: understand your mobile plan. change providers. prevent bill shock.
In June 2013 the Canadian Radio-television and Telecommunications Commission (CRTC) created the Wireless Code, a mandatory code of conduct that applies to all wireless service providers and to all retail mobile wireless voice and data services. As explained in the CRTC’s detailed regulatory policy, the goal of the Wireless Code is to make it easier for individual and small business customers ...
Mobile. Your consumer rights for cell phones. We want Canadians to have access to high-quality wireless services at affordable prices. Learn more about mobile services available in Canada and what we are doing to empower Canadians to make informed choices about their cellular services and take advantage of competitive offers in the marketplace.
Protecting your wireless rights . The CRTC’s Wireless Code came into effect in December 2013 and was updated in 2017. It details the basic rights for all mobile wireless service consumers and small business customers and establishes rules that service providers must follow. The Wireless Code makes it easier for wireless consumers to:
iii. contribute to a more dynamic wireless market. The Code applies to all wireless services, whether purchased on a stand-alone basis or as part of a bundle, and whether purchased in person, online, or over the phone. All service providers must comply with the Code. All sections of the Code apply to postpaid services. The following sections of
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Mar 4, 2021 · The Wireless Code was created in 2013, and reviewed in 2017, as a mandatory code of conduct for all wireless services providers. According to the CRTC’s Communications Monitoring Report , the 5GB mobile package subscribers paid a monthly average of $48.82 in 2019, a drop since 2016 where the monthly average was $77.47 for a similar plan.
