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What is the CCTS? Commission for Complaints for Telecom-television Services (CCTS) is an independent organization dedicated to working with consumers and service providers to resolve complaints about telephone and internet services. Its structure and mandate were approved by the CRTC.
- The TV Service Provider Code
Commission for Complaints for Telecom-television Services...
- Northwestel Internet Service
The CRTC is also not directly involved in their billing and...
- Postpaid Versus Prepaid Services
First, try to resolve the issue with your service provider....
- About Us
About us. Our Mandate, Mission and What We Do. The CRTC is...
- The TV Service Provider Code
This is a joint news release between the Government of Yukon and the Commission for Complaints for Telecom-television Services (CCTS). This summer, Yukoners have reported ongoing poor quality cellular phone …. September 4, 2024. The CCTS releases new five-year Strategic Plan and charts path forward. Ottawa (September 4, 2024) – The ...
In 2007, the Government of Canada ordered the Canadian Radio-television and Telecommunications Commission (CRTC), Canada’s telecommunications (telecom) and broadcasting regulator, to create an independent, industry-funded agency to resolve complaints from consumers and small business retail telecom customers. Thus the CCTS was created, and we opened our doors in July 2007. Initially, only ...
First, try to resolve the issue with your service provider. If you are still unsatisfied, please contact the Commission for Complaints for Telecom-television Services. Mail: P.O. Box 56067 Minto Place RO, Ottawa, ON K1R 7Z1 Website: www.ccts-cprst.ca Toll-free: 1-888-221-1687 TTY: 1-877-782-2384 Email: response@ccts-cprst.ca Fax: 1-877-782-2924.
About us. Our Mandate, Mission and What We Do. The CRTC is an administrative tribunal that regulates and supervises broadcasting and telecommunications in the public interest. We are dedicated to ensuring that Canadians have access to a world-class communication system that promotes innovation and enriches their lives.
Most recently in 2021, the CCTS accepted approximately 17,000 complaints from Canadians in regards to their Internet, phone, and TV services. Bell represented 20% of all complaints, an eight percent decrease from the year prior. Rogers was in second with 13.9%, Fido in third with 10% and TELUS in fourth with 7% of all complaints.
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What does the new CRTC policy direction mean for telecommunications?
Feb 13, 2023 · Backgrounder. On May 26, 2022, the Government of Canada announced a new proposed policy direction to the Canadian Radio-television and Telecommunications Commission (CRTC) to put in place new rules to improve competition, leading to lower prices and better telecommunications services for Canadian consumers. The new direction is now in force.
