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  1. Oct 18, 2015 · Simply utilize what works and leave the rest. 1. Keep Safe. The most important priority in the face of a confrontational and hostile individual is to protect yourself. If you don’t feel ...

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    Remove yourself from a situation that feels dangerous. You may not always have the option to outright leave an angry situation, such as a customer shouting at you while you’re working. However, if you sense that you are in danger, leave the situation, or try to get as much distance between you and the threat as possible. If you are dealing with an angry person in your home or workspace, go ...
    Call for help. You have the right to remain safe. Depending on the type and severity of the threat, you can call a friend for help. If you feel as though you are in imminent danger, call 911 or emergency services. At work, call for a person of authority, such as a manager or security guard.
    Take a “time out.” If the situation is tense but not actively dangerous, ask for a time out. Use an “I”-statement, such as “I need to take 15 minutes to cool down before we talk.” During this period, do something calming to get a handle on your own emotions and give the other person time to cool down. Meet back at a specified place and time to discuss the issue. Always use “I ...
    Never be afraid to ask for a few minutes alone before handling an angry situation. This will let you decompress from the situation and will help you keep your emotions in control. Thanks Helpful 2 Not Helpful 0
    Try to sound sincere when you apologize. Humans are very good at detecting condescension and insincerity, and it often makes us angrier. Thanks Helpful 2 Not Helpful 0
    Remember: you can’t control the other person’s responses. You can only control how you behave. Thanks Helpful 1 Not Helpful 2
    If someone lashes out at you with no clear provocation, stay calm and give them space if possible. Revisit the issue once emotions have cooled to clarify any misunderstandings.
    If someone refuses your attempts to apologize or reconcile respectfully, disengage for now. Give them space and "kill them with kindness" until they are open to dialogue.
    Be wary of people who say things like “Why do you always make me so angry?” This is a sign that they are not accepting responsibility for their actions. Thanks Helpful 147 Not Helpful 20
    Avoid mouthing off to them. Thanks Helpful 44 Not Helpful 7
    Do not resort to violent language or behavior of your own. Thanks Helpful 114 Not Helpful 26
    If you feel like you are in danger, call for help and try to leave the situation. Thanks Helpful 104 Not Helpful 24
    Sometimes, things like this might end in a fight. Be careful. Thanks Helpful 41 Not Helpful 12
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  2. Jul 10, 2024 · How to be better at confrontation. Ahead, expert-backed steps for overcoming an aversion to confrontation when you need to address a problem, check someone’s uncool behavior, or just speak your truth. 1. Separate confrontation from aggression. If the idea of confronting someone freaks you out, try to shift your perspective from I’m being ...

  3. May 17, 2021 · Tool 1: Form Before Content. All communication has two qualities. The content is what you are talking about and the form is how you say it. Use of this tool involves establishing healthy form ...

  4. Use the strategies below to de-escalate a situation: L isten to what the issue is and the person's concerns. O ffer reflective comments to show that you have heard what their concerns are. W ait until the person has released their frustration and explained how they are feeling. L ook and maintain appropriate eye contact to connect with the person.

  5. Mar 22, 2022 · Gently stop the person and ask how you can help them feel less angry. Once you know what they need, you can work with them to develop positive and proactive solutions. This can also help ease ...

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  7. Dec 15, 2021 · In other words, waiting too long to vent your anger will make it impossible to do so assertively. At that point, it's bound to come out aggressively, if not belligerently. And your chances of ...

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