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  1. If the myLangara portal is inaccessible you can access Brightspace directly at https://d2l.langara.ca, using your Computer User ID and password. (If you don’t know your on-campus, Computer User ID, click here on this link for instructions on looking it up.) For all urgent student technical issues contact IT Services immediately.

  2. Online support. Once you have logged in to Brightspace, look for the Get Help button at the bottom of the page. This will allow you to search for answers to your issue or connect you with an agent. This Brightspace support should be your first stop for help with everything related to the system (aside from login or password issues).

  3. This issue is often caused by your browser saving old login information. In order to resolve this: Remove all information from the username and password fields. Retype both your username and your new password. Make sure both are typed in correctly. If the issue persists, contact your teacher or guidance counselor.

  4. Oct 3, 2024 · Brightspace Pulse allows you to save files for offline viewing; however, you must first open the file in Brightspace Pulse while connected to the internet and mark it as Make available offline. On Android devices, you can view the following files offline: Office Documents (doc, docx, ppt, pptx, rtf, xls, xlsx, txt) Mac Office Documents (key ...

  5. Jul 3, 2024 · Click the Select a new role icon beside the org unit you want to enroll the user in and select a role that has the Change My Password permission. Select the user's role from the drop-down list and click Apply. Send an email notification instructing the user to change the password on first login. After the user changes the password, from the ...

  6. Obtain a new username and password to log in to Brightspace for the first time, or; Recover your existing username or password. Log Out of Brightspace. You can log out of Brightspace from the minibar. To log out of Brightspace. On the minibar, click your username. Click Log Out. You have successfully logged out of Brightspace.

  7. Information. Title. URL Name. Issue. Use the Educator resources below to troubleshoot issues using D2LBrightspace with Pearson MyLab and Mastering courses. Courses & Assignments. Getting started with Direct Integration with Brightspace. How to create and link courses in Brightspace. How to add links to content areas in Brightspace.

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