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  1. You can report phishing scams and other instances of online fraud to the Canadian Anti-Fraud Centre, or calling 1-888-495-8501. You can also report the incident to your local police department.

  2. Establish protocols and procedures for your employees to internally verify suspicious communications. This should include an easy way for staff to report phishing attacks; Update your organization’s incident response plan to include how to react if you’re hit with a phishing attack

    • How Do I Know If I’ve Been Phished?
    • Change Your Passwords
    • Ensure 2FA Is Set Up
    • Ignore 2FA Codes That You Receive
    • Contact The Company
    • Continually Monitor Your Account
    • Collect Evidence and Report The Scam

    Sometimes it’s difficult to know if you’ve been phished—it could take months before you notice your accounts have been compromised. However, there are some key signs that you’ve been phished, including: 1. After entering your information on a website, you’re not given confirmation from the company as expected. 2. You downloaded a file from an email...

    Depending on the scam, you may have given someone your login information for your account, including your password. Even if you didn’t give someone your password, you might have given them information that helped them answer your security questions that are there to stop people from changing your password. Whether you entered your password onto a p...

    If you can log into your account, make sure two-factor authentication is set up to give your account an extra layer of security. With 2FA enabled, the scammer won’t be able to log in with just your username and password—they’ll need this additional code which is sent to your phone or email. It’s usually safest to have your 2FA codes sent to your ph...

    If you receive 2FA codes when you haven’t been trying to log into any of your accounts, then you can be sure someone has your login information and is trying to access your accounts. Ignore these requests—don’t give your code to anyone—and change your password to said account immediately. Sometimes, scammers impersonating actual companies will say ...

    Once you know someone has potentially hacked your account, you should inform the company as soon as possible. They can help you secure your account and prevent unauthorized use. For example, if someone has managed to get your username and password for your credit card account, call your bank immediately and let them know. They can lock your account...

    Even after you’ve secured your accounts by changing your passwords and enabling 2FA, you need to continue monitoring them, looking for any suspicious activity. This could be things like: 1. Opening emails in your inbox, even though you haven’t read them. 2. Sent emails that you didn’t authorize. 3. Unauthorized purchases on your credit card. 4. Mon...

    Keep notes and records of anything suspicious following a phishing attack, including information about the attack itself. Be sure to: 1. Note down the time and date of any occurrences. 2. Take screenshots of any emails, text messages, websites, etc., that you think may have been the culprit of the phishing attack. 3. Note as much information about ...

  3. By reporting a scam, you provide law enforcement with the information they need to stop fraudsters and help prevent others from becoming victims. The information you provide is important! Take the following steps if you suspect that you may be or have been a target of fraud.

    • Don't Panic and Don't Click Any Links. When you get a suspected phishing email, don't panic. Modern email clients, like Outlook, Gmail, and Apple Mail, do a great job of filtering out emails that contain malicious code or attachments.
    • Check with the Sender. If a suspicious email appears to be from someone you know or a company you use, check with them to see if the message is legitimate.
    • Report the Email. There are four types of organization you can report phishing emails to: Your company. Your email provider. A government body. The organization the email is allegedly from.
    • Mark the Sender as Junk or Spam. You probably don't want to get any more emails from the person who sent this one. Mark it as spam or junk, and your email client will block any further mail from that address.
  4. What To Do if You Suspect a Phishing Attack. If you get an email or a text message that asks you to click on a link or open an attachment, answer this question: Do I have an account with the company or know the person who contacted me? If the answer is “No,” it could be a phishing scam.

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  6. Falling for a phishing scam can be very costly; you can lose money and your personal identity. Cyber criminals can use the information that they gather to steal your financial information, open accounts in your name, or steal your identity.

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