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  1. sending you a fraudulent email or text message asking for your credit card information, also called phishing; asking you to use your credit card on an illegitimate website to make a purchase; accessing your lost or stolen mobile device; pretending to be a bank employee and asking for your credit card information over the phone

  2. report the fraud to both credit bureaus (Equifax and TransUnion) Contact the police. Report the incident to your local police and get a file number for future reference. If you find suspicious activity on your credit report, update your file with the police. Report the incident.

  3. In addition to reporting suspected fraud or identity theft to the Canadian Anti-Fraud Centre, you should also contact both of Canada’s national credit bureausEquifax Canada and TransUnion Canada—to order a free credit report immediately and ask that a fraud alert be put on your file.

  4. Jan 8, 2024 · Financial fraud in Canada: What to do if your bank account or credit card is compromised. Fraudsters can exploit victims through text, email and other means. What are your options if that...

  5. Oct 7, 2024 · If you inadvertently provided a scammer with your credit card or debit card information, you can immediately lock your card and then call the bank to cancel it. This will prevent fraudsters from using your credit card for unauthorized purchases.

  6. Resolving unauthorized credit and debit transactions. Contact your card issuer right away if: you notice an unauthorized or suspicious transaction on your credit or debit account. you lose your card. someone stole your card. you lose your mobile device that’s used for banking or storing of banking information.

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  8. If your card is lost or stolen call us right away: 1-800-769-2512. You can also temporarily lock your card through RBC Online Banking or the RBC Mobile app to stop anyone from using your card. If you don’t recognize a charge on your statement, get help understanding your credit card transactions.

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