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Dec 1, 2023 · If your EBT card has been stolen, locate the number for your state’s EBT customer service line by looking in your paperwork or online. Call the number and follow the prompts to disable your card immediately. Stay on the line to hear instructions on how to order your new card, as the process varies by state.
Thieves place an illegal device on an ATM or a retailer’s card-swiping machine to copy EBT card information. This is called card skimming. Criminals can then use the information to make fake EBT cards. This is called card cloning. Thieves use the fake cards to purchase food and beverages from SNAP-authorized stores using stolen SNAP benefits.
Oct 11, 2024 · When reporting an EBT card lost or stolen using the above methods, the cardholder will also have the option to order a replacement card. Eligibility for Replacement of Stolen Benefits SNAP recipients can submit claims to request the replacement of SNAP and/or Cash Assistance benefits stolen electronically through EBT card skimming and phishing scams.
Oct 31, 2024 · If your card is lost or stolen, contact customer service right away and report the loss or wrong charge. This will help to stop future thefts from your account. Some states may also be able to resolve incorrect charges or replace stolen funds. You can find the customer service number on the back of your card or on the program’s website.
- Overview
- Requesting a Card Online
- Calling Customer Service
- Replacing Your Card in Person
If you receive food or economic assistance from the government, you likely have an Electronic Benefits Transfer (EBT) card. This card operates just like a debit card, and your benefits are deposited in your account each month. If your card is damaged, or if it is lost or stolen, you can call or stop by a local office to have it replaced. In some st...
Visit your local EBT website.
If your state or local benefits office has a website where you can manage your benefits account, you may be able to request a replacement card online. This service is not available in all areas.
If you already have an account, log on to determine whether you can request a replacement card from the website.
If you don't have an account, you may want to check to make sure you can order a replacement card online before you register. Look on your state or local benefits website for a "lost/stolen EBT card," "replacement EBT card," or something similar.
Complete the replacement form for Medicaid.
If you have Medicaid benefits on your EBT card, there may be a separate form that you have to fill out before you can receive a replacement card.
Call the customer service number for your local benefits office.
Your state benefits agency has a toll-free automated number that is available 24 hours a day, 7 days a week. Use this number to request a replacement card as soon as you notice your card is missing.
If you don't know the number off the top of your head, check the website of your state's benefits agency.
If your card is only for Medicaid benefits, you may have to call a different number.
If you lost your EBT card, select the prompt to report your card lost or stolen. If you still have your card, but it is damaged or unreadable, there may be another option that would enable you to get another card with the same number.
You may initially be prompted to enter your EBT card number. If your card was lost or stolen, wait through this prompt to be immediately given the option to report your card as lost or stolen.
Check office hours and locations.
If you need a replacement card immediately, you can go to a local office in person and have a new card printed immediately. Depending on where you live, there may only be particular offices that print replacement cards.
Call the local number for your benefits office if you want to request a replacement card in person. You may have more efficient service if you make an appointment rather than walking in.
Most benefits offices are open Monday through Friday during regular business hours. Some may remain open for an hour or two in the evening.
Visit your local benefits office to apply for a waiver.
Some states charge a replacement fee for your card, which is taken out of your monthly benefits. In some cases, you may be entitled to a waiver of this fee.
Oct 30, 2023 · What if I think my SNAP benefits were stolen? EBT card skimming and other types of SNAP fraud can happen despite our best efforts. If you believe your card information was stolen, contact your state's EBT customer service hotline right away. This number can usually be found on the back of your card, or you can search for it online by state.
People also ask
What if my EBT card is stolen?
Can I recover lost benefits if I have an EBT card?
What if a snap card is stolen?
What happens if I Lose my EBT card?
How do I replace my EBT card?
How do I stop a thief from Stealing my EBT card?
Your SNAP or Cash Assistance benefits could be electronically stolen even if you never lose your EBT card. This most commonly happens through two kinds of theft called ‘skimming’ and ‘phishing’.
