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Aug 9, 2021 · August 9, 2021 Jason Lowe. “Pastor, I need to talk to you about something.”. As soon as he heard those words, the heart of this experienced pastor skipped a beat. Too many times before, those words signaled that a well-meaning church member was about to share a concern, problem, or complaint. Hoping for the best but mentally preparing for ...
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- Why Churches Don’T Deal with Critics Well
- The Five Accusations
- How to Deal with Destructive Conflict
I believe this happens for a few reasons. First, many Senior Pastors have bought into a faulty paradigm that says they need to be personal, hands-on shepherds and don’t need to be strong leaders. Into this leadershipvacuum walks critics and polarizing personalities. Second, churches attract broken people, and broken people hurt people. Third, many ...
Years ago we attracted a woman with an obnoxious personality. She knew her way around a church enough to be a destructive influence without drawing attention to herself. She had mastered what I call“veiled criticism”– the ability to criticize and undermine people, while making it seem like it was not the affront it was meant to be. Her main tactic ...
Let me share nine action steps that every Senior Pastor, staff, and Leadership Teamcan put into place to mitigate the presence and impact of these types of personalities. 1. Understand That It’s Okay To Lose People – The longer you keep divisive people around who do not buy into your vision, mission, valuesand philosophy of ministry, the longer you...
- Get some encouragement. I’ve always had a few people I can be open with about the complaints I receive. Usually, I hear back something along the lines of, “That guy is always complaining about things; he’s done it for years.”
- Confront it early, directly, and graciously. It won’t take one month of pastoring before you hear the first complaint. My habit has been to go directly to the one complaining and tell them being negative and rude isn’t acceptable.
- Outlast them. The saying, “stick and stones will break my bones, but words will never hurt me” is a lie. You and I know that. But on the other hand, words are only words.
- Use your platform to set the story. When I hear complaining, I often use social media and my platform to frame the conversation in the correct way. If people are complaining about a new initiative or a change we made, I’ll share why we made that change and why it’s exciting.
Measure provides a procedure for handling such complaints of misconduct. It is this form of complaint alone to which the rest of this leaflet relates. All other concerns should be addressed in the way described at 1 or 2 above. But at whatever level you are concerned, please be assured that your complaint will be taken seriously.
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Handling church complaints is all about keeping a balanced and holistic view of the situation and approaching each case with care and understanding. Being able to recognize the value of certain comments is incredibly important if you are trying to be effective with how you handle church complaints. These are some things to keep in mind as you ...
Feb 23, 2024 · First, listen to their complaints. They may be valid. New people don’t have the same blind spots you do, and they’ve noticed something you’ve missed or long forgotten. Look into their complaint and possible solutions. If they’re valid and doable make the adjustment and thank them for their contribution.
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Oct 20, 2015 · Pastors must pray for the wisdom needed to deal wisely and justly in overseeing God’s people. 4. Keep matters within the confines of the pastors and officers of a church. Always keep the substance of controversy or complaints within the confines of the session (i.e. the board) of elders and deacons.
