Search results
Feb 23, 2023 · What to say instead: “Actually” is a filler word, so you can “actually” eliminate it from conversations altogether.
We’ve rounded up a list of 11 common customer service phrases you can use to deal with difficult situations.
- “Happy to help!” Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied.
- “I understand how (blank) that must be.” When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message — one that is obviously being used with an upset customer.
- “As much as I’d love to help ...” There comes a time when the only answer is “no.” Some requests just aren’t feasible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along.
- “Great question! I’ll find that out for you!” Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new.
Nov 7, 2024 · With the right customer service phrases, you can improve your interactions with customers, whether you’re a manager onboarding new staff, an experienced customer support representative, or a small business owner balancing several tasks.
Feb 5, 2024 · Perfect phrases for customer service. Here are 26 professional words for customer service that are perfect phrases to use with customers to make them feel valued and heard. Happy to help! This phrase is a great way to start or end your conversation.
If the customer misunderstood you, don’t respond with, “I didn’t say that” or “No, you heard me wrong.” This can make them feel uncomfortable and defensive, so these are all customer service phrases to avoid when communicating with clients.
People also ask
What should you say if a customer says 'actually'?
Do you use the right customer service phrases?
Do you have to say Perfect Phrases for customer service?
What are some good customer service phrases?
Why should you use customer service phrases?
What should a customer say if you can't do something?
These customer service phrases shut down the connection between you and the customer, and demonstrate to them that your brand doesn’t care about how they feel. Instead, lead with empathy and let the customer know you’re willing to find a solution for them immediately.
