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  1. Feb 28, 2022 · In the past six months, the percentage of financial services executives who believe more than one fifth of branches will close by 2025 increased by 74%. The most radical impact of digital transformation may be the projected decrease in branches. Two-thirds of survey respondents believed the number of branches would decrease by 20% by 2025.

    • Front-end revolution. New players from outside of traditional finance capture client relationships—the ‘front end’ of banking—and incorporate financial services into their platforms.
    • Winner takes all. A wave of consolidation results in a few mega banks and fintech companies ruling the banking landscape. These massive, tech-enabled institutions generate a competitive advantage through scale.
    • Scattered landscape. Amid deteriorating societal trust, customers grow doubtful of global institutions. The supervisory regime favours smaller and local banks, and sentiment gravitates towards nationalistic protection.
    • Resurgent regulators. Regulators take an active approach to a wave of Big Tech and other non-traditional entrants to ensure a safe and strong financial system.
  2. By 2025, AI agents could open up different services to a new generation of customers. For example, robo-advisors — platforms that provide AI-led investment services — are forecast to manage USD 2.5 Trillion worth of assets by 2023, with cheaper fees and lower entry points proving more accessible than conventional alternatives. 10. AI-led ...

  3. This comprehensive report dives into five critical trends that will shape banking, payments and wealth management in the coming year. Underpinned by RFI Global’s robust data from over 200,000 consumers and 60,000 businesses, our experts provide a detailed view of what’s driving change, from the rise of digital-only banks to shifting demand for sustainable investments among affluent consumers.

  4. 2025 banking and capital markets outlook. As the banking industry adapts to a low-growth, lower-rate environment, banks can reinforce their foundation for sustainable growth with ingenuity and discipline. This report addresses five critical questions that bank executives should prioritize in 2025—a year that could be pivotal in many respects.

  5. Nov 13, 2024 · Midway through the decade, established institutions face unprecedented pressure from challenger banks and fintech disruptors while racing to implement AI solutions and enhance customer experience.

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  7. Aug 22, 2022 · Technology and customer expectations have already prompted drastic changes in retail banking. Analysts at PwC expect the disruption to continue and identify the five most likely directions for how banking will unfold over the next three-plus years. Retail banking is changing more rapidly than anyone could have anticipated.

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