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1. • Harry Gordon Selfridge

     
     • The timeless aphorism “The customer is always right” is widely attributed to Harry Gordon Selfridge, the founder of the popular Selfridge’s department store located in London.
     grammarist.com/phrase/the-customer-is-always-right/

     The Customer Is Always Right – Origin, Meaning & Explanation

2. en.wikipedia.org › wiki › The_customer_is_always_rightThe customer is always right - Wikipedia

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   "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge , John Wanamaker and Marshall Field .

3. www.phrases.org.uk › meanings › the-customer-isThe Customer Is Always Right - Meaning & Origin Of The Phrase

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   In the UK, Harry Gordon Selfridge (1857-1947), the founder of London’s Selfridges store, which opened in 1909, is credited with championing the use of the slogan. The Wisconsin-born Selfridge worked for Field from 1879 to 1901.

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     The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London. ​ ​Typically the phrase is used in business to convince employees to give good service. The

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     5 Reasons Why The Customer Is Always Right | Quick Sales Tips

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     Is the Customer Always Right?

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5. grammarist.com › phrase › the-customer-is-always-rightThe Customer Is Always Right – Origin, Meaning & Explanation

   grammarist.com › phrase › the-customer-is-always-right

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   The timeless aphorism “The customer is always right” is widely attributed to Harry Gordon Selfridge, the founder of the popular Selfridge’s department store located in London. Wisconsin-born Selfridge introduced the phrase in the early 1900s to encourage employees to prioritize customer satisfaction and create an environment where ...

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6. quoteinvestigator.com › 2015/10/06 › customerThe Customer Is Always Right – Quote Investigator®

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   Oct 6, 2015 · As noted previously, in September 1905 newspapers in Boston stated that Marshall Field adhered to a principle of: “The customer is always right.” In November 1905 an instance of the motto was published in a Providence, Rhode Island newspaper.

7. www.forbes.com › sites › blakemorganA Global View Of 'The Customer Is Always Right' - Forbes

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   Sep 24, 2018 · The customer is always right is a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field. These men were successful retailers and learned early in their...

   • Author: Blake Morgan

8. customerservicezone.com › who-coined-the-phraseWho Coined the Phrase "The Customer Is Always Right ...

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   Perhaps the most quoted phrase about customer service is “the customer is always right”. Unfortunately, not only is it a rather meaningless expression, but it’s lead to blind following of an idea that is both misguided and inaccurate. Where did it come from?

9. People also ask

   What does 'the customer is always right' mean?

   • " The customer is always right " is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field.

   The customer is always right - Wikipedia

   en.wikipedia.org/wiki/The_customer_is_always_right

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   Who said the customer is always right?

   • Field, it is well known, was the first to say, “The customer is always right,” It was Potter Palmer, Field’s predecessor and for a time his partner, who had originated the practice of accepting returns from any customer who was not satisfied, and refunding the purchase price.

   The Customer Is Always Right – Quote Investigator®

   quoteinvestigator.com/2015/10/06/customer/

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   When did 'the customer is always right' become a slogan?

   • Several retail concern used ‘The customer is always right’ as a slogan from the early 20th century onward. In the USA it is particularly associated with Marshall Field’s department store, Chicago, which was established in the late 19th century. The store is an icon of the city, although the Macy Building was taken over by Macy’s in 2006.

   The Customer Is Always Right - Meaning & Origin Of The Phrase

   www.phrases.org.uk/meanings/the-customer-is-always-right.html

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   Who said 'the customer is never wrong'?

   • However, the Quote Investigator website does reveal some interesting possibilities. One contender is the famous hotelier, Cesar Ritz. He is credited with saying "The customer is never wrong," in 1908. Another contender is the Chicago retailer, Marshall Field.

   Who First Said "The Customer Is Always Right?" — Jeff Toister

   www.toistersolutions.com/blog/2018/3/2/who-first-said-the-customer-is-always-right

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   Did César Ritz say 'the customer is always right'?

   • In 1908 César Ritz (1850-1918), the celebrated French hotelier is credited with saying ‘Le client n’a jamais tort’ – ‘The customer is never wrong’. That’s not the phrase that people now remember, but it can hardly be said to be any different in meaning to ‘the customer is always right’. See other phrases that were coined in the USA.

   The Customer Is Always Right - Meaning & Origin Of The Phrase

   www.phrases.org.uk/meanings/the-customer-is-always-right.html

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   Who coined the phrase 'customer'?

   • It’s unclear who was actually the first person to coin the phrase, but it’s definitely an idea they all followed and used to run their businesses. They didn’t actually intend the phrase to mean that the customer was in the right in every situation. Instead, it was a signal that customers were special.

   A Global View Of 'The Customer Is Always Right' - Forbes

   www.forbes.com/sites/blakemorgan/2018/09/24/a-global-view-of-the-customer-is-always-right/

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10. www.toistersolutions.com › blog › 2018/3/2Who First Said "The Customer Is Always Right?" — Jeff Toister

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    Mar 6, 2018 · There's no conclusive evidence as to who first said "The customer is always right." However, the Quote Investigator website does reveal some interesting possibilities. One contender is the famous hotelier, Cesar Ritz. He is credited with saying "The customer is never wrong," in 1908.