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  1. The My Account app won't work on your phone. But you've got options. Log in below. 10-digit Virgin Plus number or username. If you're on a monthly plan and registered for My Account, you can log in with your Virgin Plus number or the username you created. Whichever is easier for you!

  2. If your account is no longer active, your phone number isn’t either. Log in using your username and password instead—and if you forgot your user name, click here to recover it!

  3. Having difficulty logging in to your Virgin Media, Virgin Mobile or Virgin Email account? Our troubleshooting guide provides step-by-step help here.

  4. Jun 18, 2024 · I'm sorry to hear you've been struggling to sign into your My Virgin Media account recently. Have you moved home at all in the last few months? If so, your existing My Virgin Media credentials would no longer work and are not linked with your new account with your new address.

  5. benefits.virginplus.ca › myAccount › logon-smartmyAccount - Virgin Plus

    10-digit Virgin Plus number or username If you're on a monthly plan and registered for My Account, you can log in with your Virgin Plus number or the username you created. Whichever is easier for you! Heads up! If your account is no longer active, you'll have to log in with your username.

  6. Mar 31, 2020 · Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal information either.

  7. What info do you need to recover? Choose an option to get started: I forgot my password. I forgot my username. Forgot both? First recover your username, then you’ll be able to reset your password. Continue.

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