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  1. Sep 16, 2024 · If you can’t send or receive messages using the Messages app on Mac, try these solutions. Check our System Status page to learn whether iMessage is experiencing a service outage. Make sure that your Mac is connected to the internet. You should be able to load webpages and receive email, for example. Restart your Mac.

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    • Lock and unlock the Keychain on your Mac. On the surface it seems unrelated, but locking and unlocking the Keychain has proven to be an effective solution for this issue.
    • Quit Messages and restart your Mac. This is the most basic of troubleshooting steps, but if you haven’t tried it already it might be all that’s needed to fix Messages.
    • Sign out of Messages then sign in again. An issue with your Apple ID might be causing confusion for the Messages app. This could happen if Apple is experiencing server issues or if you recently updated your Apple ID details.
    • Re-enable iMessage in the Messages Preferences. This step is akin to “turning it off and on again” and forces your Mac to reconnect with Apple’s iMessage servers, ironing out any kinks in the system.
  2. Jan 19, 2021 · On your Mac, open Messages and choose Messages > Preferences > iMessages. Make sure that both devices are signed in with the same Apple ID. Then, on your iPhone, go back one screen and check Text Message Forwarding to make sure your Mac has been selected. If it is, deselect your Mac and restart your iPhone.

    • Make Sure the Mac has an Internet Connection. iMessage and Messages requires an internet connection to work. It doesn’t matter if the internet connection is wi-fi, ethernet, a personal hotspot, but it must be an active and functioning internet connection.
    • Reboot the Mac. Often simply restarting the Mac will resolve any issues with the Messages app and iMessage not working. Pull down the  Apple menu and choose “Restart”
    • Make sure Mac has Apple ID / iCloud Enabled. iMessage requires an Apple ID, which is also the same login the Mac uses for iCloud. Therefore you’ll want to make sure the Mac has the appropriate Apple ID configured
    • Disable & Re-enable iMessage on Mac. Sometimes disabling and then re-enabling iMessage on the Mac can resolve connection issues specific to iMessage on the Mac, here’s how to do that
  3. Reboot iMessage by going to Settings > Messages and turning off iMessage, then turn off your iPhone by pressing and holding the on/off switch, slide to power off, and then wait for your iPhone to ...

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  5. Dec 19, 2023 · Before you start troubleshooting, make sure that you have correctly enabled iMessage on your Mac. To do this: Open Messages on your Mac. If it isn’t in your dock, you can find it in the Applications list in your Finder. Sign into Messages with your Apple ID. You may need to complete a two-step verification process.

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