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Why do customers want to text you?
Why should you use commercial text messaging?
Why should a business choose a texting platform?
Do customers prefer texting or calling a phone line?
Do customers spend more time texting than voice calls?
Why is texting better than messaging?
Aug 30, 2024 · Explore the top reasons why customers love texting for service. Learn how SMS can improve customer satisfaction and speed up resolution times. Learn more!
Sep 19, 2023 · By embracing messaging, you're encouraging customers to communicate with your company in a natural way that they're already using with their friends, family...
- Micah Solomon
May 24, 2021 · Texting allows for conversations that are authentic, immediate and provide them a faster solution. Forward-thinking brands are taking notice and offering their customers texting as an option. 50% of consumers prefer texting over other channels. Consumers are constantly bombarded with marketing messages.
- Mckay Johnson
- Get paid on time (or instantly) The #1 reason people don't pay on time is that they forget. If payments to your business aren't automated, a text reminder to pay online, call to pay, or even pay by text will get you paid faster.
- Provide customer service worth talking about. One person can handle one phone call at a time. But someone can handle multiple text conversations at once, which is easier for everyone, especially when it comes to simple questions you get every day.
- Get more customer reviews. More people are willing to leave you an online review than you'd think—you just have to ask. Here are the four things to keep in mind when asking for reviews via text
- Send promotions to previous customers. SMS promotions are great tools to re-engage past customers who've opted in to receive communications from you. They bought from you once, so it's worth prompting them to do so again.
When they initiate a text, customers want you to respond. Consumers want to feel like they’re a part of the conversation and text allows you to have direct, one-to-one conversations with anyone texting your number or responding to a mass text message you’ve sent.
Mar 9, 2017 · 1. We are busy. Like, really busy. We try to jam in hundreds of tasks every day and we value our free time more than ever. We don’t want to drop what we’re doing to call you (let alone wait...
Customers want to be able to send a text message to your business for reasons often similar to the ones that prompt people to text each other outside of business. It all mainly boils down to speed and convenience, but let’s take a closer look at what really motivates consumers to tap out a message with their thumbs– or to endure talk-to ...
