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Oct 15, 2021 · Power dynamics have shifted. It’s not a coincidence, psychologists say, that much of the incivility occurs towards people who are in customer service industries. “People feel almost entitled ...
Jun 6, 2012 · Good customer service means hassle-free, efficient systems, especially when it comes to complaint handling. 2. Respect for our dignity. Most of us don’t tolerate being treated rudely by other ...
Feb 28, 2019 · Why Is Customer Service So Bad? Because It’s Profitable. If customers can’t reach a human, they can’t get their money back. Summary. American consumers spend, on average, 13 hours per year ...
Apr 11, 2023 · Nastiness gets you nowhere. Jamie S. of Orlando, Florida has worked in several customer service jobs, one with a phone company. She found it difficult to help people who came in hot from the start ...
- Kelly Bryant
Jul 21, 2021 · Most customer service agents are women. Many describe being sexually harassed. One said a caller told her, “I really like the way you type.” Their work belongs to a grim history of women in ...
Apr 17, 2020 · The reason everyone hates customer service is because of excuse making. Here are a list of lame excuses customers are tired of hearing: “I don’t know…”. Customers don’t want to listen to ...
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drive thru people run on timers. if your order at a drive thru is more than ~2 items, or if you ask for extra time to make a decision, that timer is still going. the worker gets evaluated based on their timer. and the worker could be written up or fired because the customer took a long time to order. there are things going on behind the scenes that customers typically don't know about. idk ...
