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If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.
May 2, 2023 · Remember to tap off at your destination using the same card, phone or watch that you tapped on with as your fare is based on the distance of your trip. This avoids being overcharged the fare to the last stop on the train line or bus route because the PRESTO system doesn’t know where you’ve travelled to.
Find answers to all your questions about the official PRESTO app and how you can load your card instantly, access real-time updates and check your transfer window.
Have questions about how to tap and transfer with your physical PRESTO card, contactless credit and debit card, or PRESTO in Google Wallet? Get the answers to some of our most asked questions here.
Aug 30, 2021 · Aug 30, 2021. For those ready to ride transit again, one of the first questions may be ‘Now where did I leave my PRESTO card?’. It’s difficult to help with that – though check your old wallet in your dresser drawer, beside that sweater your aunt bought you.
The Presto machine inside the subway mezzanine at Finch Station closest to the elevator is not connected to the turnstile. When you tap, it will deduct your fare, but the turnstile will not unlock. This issue might have been solved though, but as of last week it wasn't.
People also ask
Why does Presto not know where I've travelled?
What if I forgot to tap off my Presto card?
What if my Presto payment was not accepted?
How does Presto calculate my free transfer?
Does Presto accept credit or debit cards?
What's new at Presto?
Aug 30, 2021 · It's part of a phased approach to rollout more contactless payment options across the region to make your transit experience that much easier. For more information before you head out, check out PRESTO's website and take advantage of the Live Chat feature for any questions.
