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May 11, 2024 · The name is also the cornerstone of the ordering system, ensuring that each patient’s treatments are administered in the correct column and row of the medical arrangement. The medical staff, in their role as custodians of patient information, must ensure that the patient’s name is consistently and correctly associated with their pack of medical support.
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Patient complaints and claims denials stemmed from discrepancies between their preferred and legal names at Ochsner Health System. To address this: 1. a separate field was created for the patient’s preferred name; 2. staff and clinicians know how patients want to be addressed; 3. the correct name goes on the claim without disturbing the integrity o...
Some claims were denied, stating “Member Not Found” because the name listed on the claim did not match the name the insurance company had on file. “Many patients argued that their legal name is not the name that appears on their insurance policy,” says Lakeshia Lewis, manager of patient access services. The discrepancies in patients’ names caused h...
Last year, the department made another change. They implemented a “preferred name” system for all patients. New patients are asked for their “preferred name” so everyone knows how the patient wants to be addressed. “Since implementing this, we have not had any complaints related to legal name,” Neal reports. “It has been quite a success.” All team ...
Lakeshia Lewis, Manager, Patient Access Services, Ochsner Health System, New Orleans. Phone: (504) 842-0352. Email: lakeshia.lewis@ochsner.org.Mary Neal, MBA, CHAM, Director, Patient Access Services, Ochsner Health System, New Orleans. Phone: (504) 842-0322. Email: mneal@ochsner.org.o Middle Name If patient does not have a middle name, the field is left blank. If patient’s middle name is an initial, record it. o Suffixes entered if documented on government issued identification. o Nicknames/Alias/Preferred Name: Never to be entered as the legal name. o Pronouns: Patient’s preferred pronoun: she/her, he/him and they/them
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The identifiers obtained need to be specific to the patient: Patient’s full name and date of birth constitute two valid identifiers. Medical record number, accurate patient photograph, home address, health card number, client barcode and patient wristband are also valid identifiers. Identifiers that are not person-specific, cannot be used.
3.1 Patient Name. Patient name includes a set of words by which a person is known, i.e. First, Middle, and Last or Family Name. A legal name identifies a person for administrative and other official purposes, like insurance payments. It is generally the name that appears on a person’s birth certificate but may change over time, as individuals ...
Patient Identity and Patient Record Matching. Patient matching is defined as the identification and linking of one patient's data within and across health systems in order to obtain a comprehensive view of that patient's health care record. At a minimum, this is accomplished by linking multiple demographic data fields such as name, birth date ...
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The preferred name may be a nickname (e.g., “Bill” for “William”), use of a middle name, or some other name altogether. For transgender patients, the preferred name may match their affirmed gender and also be recognizable as of a different gender than the name assigned at birth. The use of preferred name can have a positive customer ...
