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  1. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it.

  2. Is your Virgin TV not working as it should, or is there something wrong with the TV box? Tap the option you need below to get things fixed – or read our handy FAQs.

  3. Jul 23, 2024 · If your TV service stops working in the way you want, our new and improved troubleshooting tool can diagnose and even fix the problem.

  4. Troubleshooting error codes - TV. Enter the error code or error message that you are experiencing and find the right troubleshooting steps you can follow for fixing it. Close the show you’re currently playing and try opening it again. Try playing another show.

  5. Jun 24, 2024 · You could also try turning your 360 off power cycling the hub and then turn your 360 back on. Have you checked for faults in your area, you can login to your My Virgin Media and check your service status. or phone 0800 5610061 for a more localised check.

  6. Oct 19, 2024 · Up until 3 days ago all my Tv apps worked perfectly. Today none of them are working at all.. Despite turning off my set top box, leaving it for an hour and re-booting nothing changed. I've had to re-register with BBC iPlayer, ITVX, Channel 4, My5, U, You Tube, BBC Sounds and more.

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  8. TV box not working as it should? Don’t worry, you’re in the right place to get support or help troubleshooting Virgin TV problems. Setting up Virgin TV. Using Virgin TV. Fixing a Virgin TV issue. Manage an order or appointment.

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