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  1. Why are my home phone features not working? Check service status If your call feature has worked before on your current Virgin Media home phone or if you have no dial tone, there may be an issue with your service.

  2. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your My Virgin Media account you can: Check for known issues local to you. Run simple tests on your kit. Find other useful step-by-step guides. Book an engineer, if needed

  3. Mar 8, 2024 · We are not able to receive incoming calls, Outgoing works with dial tone but when someone calls the home landline number nothing happens on their phone, just cuts off. Checked the phone, wall sockets, unplugged etc all works as I highlight above can make outgoing calls.

  4. Jun 11, 2022 · I'm not able to make calls on my Virgin landline. I can receive calls, but every time I dial to make a call, I'm just put straight through to the Virgin Media helpline - whatever number I dial.

  5. Learn how to use the call features on your phone: Voicemail, Call Forwarding, Conference Calling, Call Display, Call Waiting and making a call while outside of Canada.

  6. Jan 9, 2024 · My Virgin landline caller ID feature has stopped working. My phone has not yet been converted. How can this feature be reinstated ?

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  8. What can you do if your calls, texts and data stop working? If you receive a full loss of service, please restart your mobile phone to reconnect the the network. If this does not solve the problem, please contact our Chat team here , so they can check if there is an issue in your area..

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