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  1. Go to either the App Store or Google Play to download and sign in to the Virgin TV Go app. For iOS devices, tap the Connect to TV icon at the top right-hand side of the screen. For Android devices, go the Main Menu > Guide > My Shows > Manage > Info > Remote Control. Find out more about the Virgin TV Go app.

  2. For iOS devices, tap the More button at the bottom right of the screen, then tap Remote Control from the menu. For Android devices, tap the Menu button at the bottom right of the screen, then tap Remote Control from the menu. If you see a message letting you know you’re not connected to the Virgin TV V6 or TiVo box on the home network, just ...

  3. Go to either the App Store or Google Play to download and sign in to the Virgin TV Go app. For iOS devices, tap the Connect to TV icon at the top right-hand side of the screen. For Android devices, go the Main Menu > Guide > My Shows > Manage > Info > Remote Control. Find out more about the Virgin TV Go app.

  4. Let’s try the signal. Turn off your TV and your set top box for about 30 seconds and turn back on. Give the remote a go, and see how that works. Are you working on a Horizon remote? You may need to pair your remote to the Digital Box or TV if you haven’t done so already. If the remote has stopped controlling the volume and you’re using ...

  5. Jan 18, 2024 · You could try repairing the remote. Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing. If that doesn't work you could then try a factory reset of the 360. It's only a partial system reset and not a ...

  6. Aug 22, 2024 · Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's. You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone ...

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  8. Jan 7, 2024 · Hi my remote doesn’t work in that certain buttons work but some don’t. The numbers 67890 don’t work and the channel and volume doesn’t work . the batteries are fine and I’ve tried all factory resets so how do I get hold of a new remote - I e had it around 10 years

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