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  1. Reporting potential scams. If you receive a suspicious email, text message, telephone call that claims to be from Royal Mail or discover a Royal Mail branded website which you think is fraudulent, please report it to reportascam@royalmail.com.

  2. Mar 6, 2024 · The Royal Mail Missing Address Text Scam involves fraudulent text messages sent to UK phone numbers claiming a Royal Mail package is awaiting delivery but missing an address. The message includes a link to submit your address but actually leads to a fake website impersonating the real Royal Mail.

  3. Apr 9, 2024 · A new warning has been issued after people reported getting fake text messages from the Royal Mail. Scams that arrive by SMS are also called ‘smishing’ attacks and contain links - but people...

    • What Is Scam Mail?
    • What to Do If You Think You’Ve Received Scam Mail
    • Other Ways to Report Mail Fraud
    • Our Commitment to You
    • How You Can Help Avoid Scam Mail

    Scam mail can take the form of fake lotteries and prize draws, get-rich-quick schemes, bogus health cures, investment scams and pyramid schemes. Sometimes these can be sent to you if a scammer has got hold of your contact details fraudulently. It’s worth noting there’s a difference between scam mail and legitimate mail sent by companies to promote ...

    If you think you or a family member is receiving scam mail, please complete our dedicated form here. Alternative ways to get in touch

    You can contact Citizens Advice consumer service by: 1. calling 03454 04 05 06 2. writing to Citizens Advice consumer service, 2nd Floor, Fairfax House, Merrion Street, Leeds, LS2 8JU 3. or completing their online form Action Fraud is an organisation run by the National Fraud Authority. This is a government agency, which provides information about ...

    You need to feel confident that your mail and personal information is safe with us. We take this responsibility very seriously. We’re determined to do all we can to help prevent scam mail entering the system. We’re bound by the Universal Service Obligation and required by law to deliver all mail entrusted to us. However, with the help of our custom...

    If you're moving home, Action Fraud recommends using a Redirectionto reduce the risk of identity fraud. They recommend redirecting mail from your old address to your new address for at least a year. If you hold power of attorney for somebody, you can apply for a Redirection on their behalf. You can do this if you believe they’re a victim, or are vu...

  4. If you receive a suspicious email, text message, telephone call or discover a Royal Mail branded website which you think is fraudulent, please report it to reportascam@royalmail.com. For suspicious emails, forward the email to reportascam@royalmail.com, do not click on any links or attachments and then delete if from your inbox.

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  6. Mar 23, 2021 · How to spot fake texts, calls or emails from Royal Mail. A Royal Mail spokesperson said it will only contact customers via SMS or email if the sender has requested it as part of a...

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