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      • If you previously had a Virgin Mobile account that has migrated over to O2, the 150 will no longer work and you would need to utilise our 0345 454 1111 option to speak to our Virgin Media team.
      community.virginmedia.com/t5/My-Virgin-Media-App/Unable-to-contact-virgin-media-on-150/td-p/5435719
  1. Once you're with O2, you can contact customer services for both O2 and Virgin Mobile by dialling 202 from your mobile. For Virgin Media TV, Broadband or Home Phone queries, dial 150 from your Virgin Landline or call 0345 454 1111 from your mobile.

  2. What'll happen on the day I'm switched over from Virgin Mobile to O2? On the day we move you over to O2, we'll simply update your SIM remotely so you won't need to do anything. Just remember to keep your mobile switched on and fully charged.

  3. Nov 6, 2023 · Are you calling this number from your landline service or via your mobile account? If you previously had a Virgin Mobile account that has migrated over to O2, the 150 will no longer work and you would need to utilise our 0345 454 1111 option to speak to our Virgin Media team.

  4. Jan 17, 2023 · The provider intends to have moved all existing and newly joined Virgin Mobile customers to O2 plans by the end of 2023. Virgin Mobile and O2 have committed to setting out exact details and the process to customers at least 30 days ahead of their migration.

  5. Jan 11, 2023 · Exact details of the changes and steps will be outlined clearly to individual customers at least 30 days ahead of their migration taking place. Migrations will occur throughout the year, and by the end of 2023 all existing and newly joined Virgin Mobile customers will have been moved to O2 plans.

  6. Jan 11, 2023 · Exact details of the changes and steps will be outlined clearly to individual customers at least 30 days ahead of their migration taking place. Migrations will occur throughout the year, and by the end of 2023 all existing and newly joined Virgin Mobile customers will have been moved to O2 plans.

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  8. If you’ve been migrated to O2, call 0344 809 0202. If you’re abroad, it’s +44 7860 980 202. If you’re still on a Virgin Mobile plan, ring 0345 454 1111. If you have insurance on your Virgin Mobile device, you find all the info you need – including our claims process – here.

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