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      • The personal information you provide on our complaint form is protected by the Access to Information Act and the Privacy Act. Please note that your name and the details of your complaint will be shared with the organization that is the subject of the complaint, except in extraordinary cases.
      www.priv.gc.ca/en/report-a-concern/file-a-formal-privacy-complaint/file-a-complaint-about-a-business/
  1. If you can’t resolve the issue directly with the organization, you may decide to file a formal complaint. Choose one of the options below. Learn how to file a complaint about a business under the Personal Information Protection and Electronic Documents Act (PIPEDA) and access the complaint form.

  2. If you think that your personal information has been improperly collected, used, or disclosed by a public institution, child and family service provider, or by a health sector organization or practitioner, you have the right to file a complaint with our office.

  3. Do not include any personal information, such as your name, social insurance number (SIN), home or business address, any case or files numbers or any personal health information. For more information about this tool, please see our Privacy Policy.

    • Check Whether The Privacy Act Applies
    • Give The Institution A Chance to Address Your Concern
    • Learn About The Complaint Process
    • Read The Complaint Form’S Privacy Statement
    • Access The Privacy Complaint Form

    The Privacy Act only applies to federal government institutions listed in the Act’s Schedule of government institutions, and to federal Crown Corporations or subsidiaries. It applies to all personal information that the federal government collects, uses and discloses about individuals, including federal employees. Please note that the Privacy Actdo...

    We encourage you to try to resolve the concern directly with the institution before filing a complaint. Many issues can be quickly and effectively addressed this way. You may wish to get help from the institution’s Access to Information and Privacy (ATIP) Coordinator.

    There is no charge for filing a complaint with our office. You also don’t need to hire a lawyer to help you. For information on filing a complaint: 1. read what to expect during a complaint investigation under the Privacy Act 2. call our office at 1-800-282-1376 (toll-free) If you decide not to make a formal complaint, you still have the option to ...

    When you fill out a complaint form, you are providing personal information. Please take a few moments to read our privacy statement before completing the form. The following sections explain how we handle your personal information.

    Please choose one of these ways to file your complaint about a federal institution under the Privacy Act. We encourage complainants to use the OPC’s electronic on-line complaint filing service.

  4. Aug 29, 2018 · In broad terms, complaints can be related to denial of access to personal information, or to matters relating to the protection of personal information, such as allegations of improper collection, use, disclosure, retention or disposal.

  5. Privacy laws provide the right to file a complaint about improper collection, use and disclosure of your personal information by a public or private sector organization, or about a decision made by an organization concerning a personal information request.

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  7. As per section 29 of the Privacy Act, you have the right to make a complaint to the OPC if: Your personal information has been collected, used, or disclosed in a way that is not allowed under the Privacy Act (Canada);

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